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This conference will solve your supervisory training problems by providing you with a consistent source to train your supervisors and managers on the core skills they need to succeed. Your supervisors are your front line and have a direct impact on your bottom line. Train them well!

• Learn about the true role of a supervisor and manager
• Note a marked improvement in effectively supervising staff
• See an increase in productivity, retention of staff and morale
• Learn from other organizations what they are doing
• Earn a Supervisor & Manager Certification

Session 1: The Fundamentals of Successful Supervision: Understanding Your Multi-Faceted Role

• Provides instruction on the core roles of the supervisor and manager.
• Addresses techniques to monitor and develop the skills and productivity of staff.
• Teaches fundamental and immediately applicable communication skills that will assure understanding and reduce errors.

Session 2: The Keys to Performance Development: Unlocking the Potential of Your Team

• How to communicate what is expected of the job.
• Ways to objectively evaluate an employee's performance .
• Techniques on opening communication channels and influencing improvement in performance.
• The importance of following up and holding individuals accountable.
• Tactics on how to coach employees to meet performance and behavior expectations

Session 3: The Steps of Effective Employee Discipline: Dealing With Unacceptable Behavior

• Easy ways to effectively document.
• Determining the action to take and taking the action.
• Following-through to the end.
• The importance of consistency.
• Provide effective communiation techniques that impact change.

Presented by human resource expert and Michigan Forward regular contributor, Toni Talbot, SPHR.

Toni is the owner of Human Resource Management Services, LLC (HRMS), a firm she began in 1995. With over 20 years of experience in Human Resources, Toni works with various companies and organizations to help them manage their employee resources. Prior to starting HRMS, Toni worked in corporate America as a Manager of Employee Relations and as Human Resource Administrator. She is a designated Senior Professional in Human Resources (SPHR) and received her Bachelors of Science degree in communications from Central Michigan University. Toni is a published author of numerous human resource and management articles. She is a contributing writer not only to the Chamber's Michigan Forward, but also to the Michigan Dental Association's Journal. She has been a speaker and trainer for many groups and associations. Toni is also a member of the Michigan Chamber of Commerce's Health and Human Resources Committee.

Enrollment Fees—We Offer Group and Member Discounts! Payment must be received on or before the date of the program.

$295 (Price includes refreshments and a comprehensive reference manual loaded with materials that will serve as an instant refresher back at the workplace.)

Members: $270 (Membership will be verified; if you're unsure of your company's membership status, you may call 1-800-748-0344.)

Group Discount: The first person from your organization pays the full seminar fee, each additional person pays $25 less per seminar !

CANCELLATIONS/SUBSTITUTIONS: You must cancel at least 72 hours prior to the seminar to receive full credit toward another seminar that will be valid for up to six months. Less than 72 hours notice or no-shows will forfeit the entire registration fee. Substitutions may be made at any time by e-mailing services@michamber.com or calling 1-800-748-0344.

This program has been approved for 8 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

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